Shipping Policy:
We offer a 7-day shipping policy for all orders. Once your order is confirmed, please allow up to 7 business days for processing and delivery. Please note that shipping times may vary based on your location and any unforeseen circumstances. We strive to ensure timely delivery and will provide you with tracking information once your order has been dispatched.
Return Policy:
We understand that sometimes a product may not meet your expectations. Therefore, we offer a 5-day return policy from the date of delivery. If you wish to return an item, please ensure that it meets our return criteria:
- The item must be unused, undamaged, and in its original packaging.
- All tags and labels must be intact.
- The return request must be initiated within 5 days of receiving the product.
To initiate a return, please contact our customer service team at +1787-325-0472. Please provide your order number, a brief explanation of the reason for the return, and any supporting photos if applicable.
Once your return is approved, you will receive instructions on how to proceed with the return. Please note that return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part.
Upon receiving the returned item and verifying its condition, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method.